Online Shopping

Shopping FAQ

How to Find Books

DK Canada Online offers you many ways to find the books you are looking for. If you are looking for a particular title, try our quick search, located in the top right corner of every page on our site.

If you're not sure what you're looking for but know you want to find that perfect book, we suggest going to one of the subject areas at the top of the site or using the “search” function and enter in keywords for the kind of book you are looking for.

Our advanced search allows you to search by title, author, ISBN, or key word. Partial word searches are also supported.

Your search results will be sorted with items most relevant to your search term at the top of the page. You can change the order of the items in your results with the menu to the top right of the item list. You can sort results in the order of publication date (most recent first), alphabetically by author, alphabetically by title, or by volume order (for series of books).

How to Order Books

You can purchase any book on this website simply by clicking on the "add to cart" link. The book will then be added to your online shopping cart. You have the option at that time to check out or continue shopping for more books. You may leave the item(s) in your cart for 90 days, leaving from and returning to our site as many times as you wish.

When you are ready to check out, simply click on the "View Cart" link that is at the top right of every page on the site. This will take you to your cart. From there, choose "Check Out." From this point on you will be using a secure connection to our servers and all information you enter will be protected by encryption (see more about Safe Shopping).

Once you have completed the checkout process and reviewed and submitted your order, you will receive an email from Penguin Group (Canada) notifying you that we have received your order. After that you will receive email messages only if the status of your order changes (for example, you will receive an email when your order has been shipped). Your credit card will show billing from Penguin Group (Canada) for all your DK purchases.

For questions regarding our shipping and handling charges and normal delivery times, please refer to our Shipping Information page. Please note that we do not accept orders via email.

You can also purchase our books at your local bookstore. The Canadian Booksellers Association can help you find a retailer near you. Our books are also available for purchase with online retailers including Amazon.ca, Indigo.ca, and many others.

How to Order Internationally

DK Canada Online offers books for sale only to residents of Canada. DK has many locations around the world. In the event that you are not ordering from Canada we are pleased to offer links to other DK websites around the world:
 

How to Return Books

DK Canada Online’s Return Policy
Items may be returned for a full refund (excluding shipping costs) within 30 days of the shipment date under the following conditions:

  • Any book in its original condition (unmarked, not damaged)
  • Any unopened bundled product (still in its plastic shrinkwrap)

The product must be shipped via traceable means with the original packing slip or invoice enclosed. Please write "Online Return" on the outside of the package. We cannot issue refunds and will return product for items returned to us more than 30 days after the shipment date. If the invoice or packing slip is not enclosed with your return, we will have no obligation to refund or return the product.

Please refer to the return address on your packing slip to determine where to return your purchase.

Please note that the return procedure above applies only to those items purchased from the DK Canada website. It does not apply to books bought at your local bookseller or at another online bookseller or retail store.

About Out-of-Stock Items

From time to time our inventory of a given book runs out. We take every measure to restock books as quickly as possible. As a service to visitors to our website, we offer out-of-stock books for sale. If you order an out-of-stock book, we will ship the book to you when it is restocked. If, however, the book does not come back in stock within 60 days, we will inform you of this fact and cancel your order. You are never charged for orders placed on our website until the books in your order have shipped.

How DK Canada Uses Cookies

DK Canada Online web pages employ cookies in their shopping carts. The cookies employed ensure that items you place in your shopping cart during a visit to one of our websites will be retained in the cart when you return to the site using the same computer. The cookies do not recognize any personal information about individual visitors to the site. The cookies expire after 90 days.
 
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