How to Order
How To Order Books
You can purchase any book on this website simply by clicking on the "add to cart" link. The book will then be added to your online shopping cart. You have the option at that time to check out or continue shopping for more books. You may leave the item(s) in your cart for 90 days, leaving from and returning to our site as many times as you wish.
When you are ready to check out, simply click on the "View Cart" link that is at the top right of every page on the site. This will take you to your cart. From there, choose "Check Out." From this point on you will be using a secure connection to our servers and all information you enter will be protected by encryption (see more about Safe Shopping).
Once you have completed the checkout process and reviewed and submitted your order, you will receive an email from Penguin Group (Canada) notifying you that we have received your order. After that you will receive email messages only if the status of your order changes (for example, you will receive an email when your order has been shipped). Your credit card will show billing from Penguin Group (Canada) for all your DK purchases.
For questions regarding our shipping and handling charges and normal delivery times, please refer to our Shipping Information page. Please note that we do not accept orders via email.
You can also purchase our books at your local bookstore. The Canadian Booksellers Association can help you find a retailer near you. Our books are also available for purchase with online retailers including Amazon.ca, Indigo.ca, and many others.
Ordering By Phone
Orders can be placed by phone by pre-paying with your credit card. Please have your credit card number and expiry date ready as well as the title ISBN numbers (available on each book page) for the books you wish to order. Call 1–800–399-6858. Shipping fees may apply.